Information we process
We process account identity, company information, shipping profiles, product usage and files you choose to upload so we can provide carrier-change monitoring and impact estimates.
Storage and access
Customer records are stored in Supabase with organization-level access controls. Uploaded rate-card documents are private and accessible only to authorized users in the same organization and authorized CarrierShock administrators when support or review requires it.
Retention and requests
Workspace owners can download a self-service copy of account, shipping-profile, import, calculation, review, preference and action data from Account. We retain information while an account is active and as required for security, billing and legal records. Contact contact@carriershock.com to request correction or account deletion while the deletion and retention workflow remains support-assisted.
Last updated
8 September 2026. This launch draft must be reviewed for the operating company and applicable jurisdiction before accepting paying customers.