Frequently asked questions.
Quick answers about getting started, your trial, account access and customer support.
When does my 14-day trial start?
Creating an account does not start the clock. Your trial starts when your first shipping profile is saved or your first shipment import is completed. The Account page shows the current trial status and end date.
Will I be charged automatically after the trial?
No. A card is not required to start the trial, and it does not automatically convert to a paid plan. You need to choose a paid plan to continue with paid access. See the plans and pricing.
How do I reset my password or confirm my account?
Use the password reset or confirmation option on the account pageand follow the newest email link. If it has expired, request a fresh email. Check spam or contact us if it still does not arrive.
Can I download my workspace data?
Yes. Workspace owners can download a data export from the Your data section of Account.
How do I request account deletion?
Account deletion is currently handled with support, not through a self-service delete button. Email contact@carriershock.com from your account email to request deletion. We will review the workspace, billing and retention requirements before processing the request.
How can I contact CarrierShock?
Send questions, support requests, coverage inquiries or source corrections to contact@carriershock.com. For a source correction, include the official carrier notice URL and the market it applies to.